Client Relations Officer
2025-04-08T08:58:45+00:00
Lancet Laboratories Uganda ltd
https://www.greatugandajobs.com/jsjobsdata/data/employer/comp_3497/logo/Lancet%20Laboratories%20Uganda.jpg
http://www.lancet.co.ug
FULL_TIME
North Park Plaza, Bweyogerere, Opposite Uganda National Bureau of Standard (UNBS)
Upcountry
Kampala
00256
Uganda
Healthcare
Healthcare
2025-04-20T17:00:00+00:00
Uganda
8
Organisational Description and Background
Lancet Laboratories Uganda limited is the leading provider of private diagnostic pathology services in Uganda. Incorporated and registered in Uganda since April 2009 and part of Cerba Lancet group of Laboratories in East Africa under Cerba Lancet Kenya based in Nairobi, Kenya, and a member of Cerba Lancet Africa group of Laboratories in Africa with headquarters in South Africa. Lancet Laboratories Uganda ltd has over 16 laboratories located in different towns in Uganda with two laboratories recommended for continuous ISO 15189 accreditation by SANAS and four by KENAS. This makes Lancet Uganda the leading pathology diagnostic company in Uganda with five accredited labs.
Key Responsibilities
Sales
- Sell/Promote Lancet Uganda services as per the assigned target set.
- Meet set quantitative and qualitative targets.
- Identify our customer pain-points and ensure that these are escalated as appropriate to ensure resolution.
- Iidentifying and educating prospective customers while supporting existing clients with information and assistance that relates to products and services.
- Adhere to the steps outlined from the selling skills tool.
- Organize appointment and meetings (e.g CME’s, Round table meetings e.t.c) with all the various healthcare ecosystem staff.
- Ensure that there is a return on investment in sales activities.
- Develop a territory action plan to execute with proficiently on the agreed upon targets.
- Submit timely sales and revenue report as per my stipulated guidelines i.e. Every week or as advised by the immediate manger and / or head of department.
Marketing
- Promote marketing communications related to the various services we offer through the marketing material provided.
- Build & maintain relationships with key employees among our customers.
- Track and monitor the customer needs throughout their journey.
- Act as point of contact for compliments and complaints and manage appropriately.
- Ensure both the company and clients adhere to contract terms i.e SLA.
- Attend company sponsored events such as doctor conferences and meetings.
- Contributing to the development of marketing strategies.
- Gather competitor intelligence from available industry reports, public information, field reports, and relay the same to immediate supervisor to inform company tatics.
Business development
- Reach out to customer leads through cold calling.
- Advise clients on creating profitable business by advising on the policies around our SLA’s.
- Ensure business continuity is carried out if there is a reassignment of territories. i.e Co-ride with fellow CRO for proper handovers.
Other
- Maintain or update business databases to ensure correct and accurate information.
Required Experience
- Minimum holder of Bachelors Degree in Bio Chemistry or Science related degree.
- Relevant experience.
- Minimum of 1 to 2 Years Relevant Working Experience in Similar Role.
- Willingness to work upcountry.
Competencies required for the Job
- Analytical processes and services
- Attention to detail
- Business numeracy
- Excellent communication skills
- Confidentiality\Sensitivity
- Flexibility
- Interpersonal skills
- Self-management
- Basic Accounting skills
Sales Sell/Promote Lancet Uganda services as per the assigned target set. Meet set quantitative and qualitative targets. Identify our customer pain-points and ensure that these are escalated as appropriate to ensure resolution. Iidentifying and educating prospective customers while supporting existing clients with information and assistance that relates to products and services. Adhere to the steps outlined from the selling skills tool. Organize appointment and meetings (e.g CME’s, Round table meetings e.t.c) with all the various healthcare ecosystem staff. Ensure that there is a return on investment in sales activities. Develop a territory action plan to execute with proficiently on the agreed upon targets. Submit timely sales and revenue report as per my stipulated guidelines i.e. Every week or as advised by the immediate manger and / or head of department. Marketing Promote marketing communications related to the various services we offer through the marketing material provided. Build & maintain relationships with key employees among our customers. Track and monitor the customer needs throughout their journey. Act as point of contact for compliments and complaints and manage appropriately. Ensure both the company and clients adhere to contract terms i.e SLA. Attend company sponsored events such as doctor conferences and meetings. Contributing to the development of marketing strategies. Gather competitor intelligence from available industry reports, public information, field reports, and relay the same to immediate supervisor to inform company tatics. Business development Reach out to customer leads through cold calling. Advise clients on creating profitable business by advising on the policies around our SLA’s. Ensure business continuity is carried out if there is a reassignment of territories. i.e Co-ride with fellow CRO for proper handovers. Other Maintain or update business databases to ensure correct and accurate information.
Analytical processes and services Attention to detail Business numeracy Excellent communication skills Confidentiality\Sensitivity Flexibility Interpersonal skills Self-management Basic Accounting skills
Minimum holder of Bachelors Degree in Bio Chemistry or Science related degree. Relevant experience. Minimum of 1 to 2 Years Relevant Working Experience in Similar Role. Willingness to work upcountry.
JOB-67f4e54594385
Vacancy title:
Client Relations Officer
[Type: FULL_TIME, Industry: Healthcare, Category: Healthcare]
Jobs at:
Lancet Laboratories Uganda
Deadline of this Job:
Sunday, April 20 2025
Duty Station:
North Park Plaza, Bweyogerere, Opposite Uganda National Bureau of Standard (UNBS) | Upcountry | Kampala | Uganda
Summary
Date Posted: Tuesday, April 8 2025, Base Salary: Not Disclosed
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JOB DETAILS:
Organisational Description and Background
Lancet Laboratories Uganda limited is the leading provider of private diagnostic pathology services in Uganda. Incorporated and registered in Uganda since April 2009 and part of Cerba Lancet group of Laboratories in East Africa under Cerba Lancet Kenya based in Nairobi, Kenya, and a member of Cerba Lancet Africa group of Laboratories in Africa with headquarters in South Africa. Lancet Laboratories Uganda ltd has over 16 laboratories located in different towns in Uganda with two laboratories recommended for continuous ISO 15189 accreditation by SANAS and four by KENAS. This makes Lancet Uganda the leading pathology diagnostic company in Uganda with five accredited labs.
Key Responsibilities
Sales
- Sell/Promote Lancet Uganda services as per the assigned target set.
- Meet set quantitative and qualitative targets.
- Identify our customer pain-points and ensure that these are escalated as appropriate to ensure resolution.
- Iidentifying and educating prospective customers while supporting existing clients with information and assistance that relates to products and services.
- Adhere to the steps outlined from the selling skills tool.
- Organize appointment and meetings (e.g CME’s, Round table meetings e.t.c) with all the various healthcare ecosystem staff.
- Ensure that there is a return on investment in sales activities.
- Develop a territory action plan to execute with proficiently on the agreed upon targets.
- Submit timely sales and revenue report as per my stipulated guidelines i.e. Every week or as advised by the immediate manger and / or head of department.
Marketing
- Promote marketing communications related to the various services we offer through the marketing material provided.
- Build & maintain relationships with key employees among our customers.
- Track and monitor the customer needs throughout their journey.
- Act as point of contact for compliments and complaints and manage appropriately.
- Ensure both the company and clients adhere to contract terms i.e SLA.
- Attend company sponsored events such as doctor conferences and meetings.
- Contributing to the development of marketing strategies.
- Gather competitor intelligence from available industry reports, public information, field reports, and relay the same to immediate supervisor to inform company tatics.
Business development
- Reach out to customer leads through cold calling.
- Advise clients on creating profitable business by advising on the policies around our SLA’s.
- Ensure business continuity is carried out if there is a reassignment of territories. i.e Co-ride with fellow CRO for proper handovers.
Other
- Maintain or update business databases to ensure correct and accurate information.
Required Experience
- Minimum holder of Bachelors Degree in Bio Chemistry or Science related degree.
- Relevant experience.
- Minimum of 1 to 2 Years Relevant Working Experience in Similar Role.
- Willingness to work upcountry.
Competencies required for the Job
- Analytical processes and services
- Attention to detail
- Business numeracy
- Excellent communication skills
- Confidentiality\Sensitivity
- Flexibility
- Interpersonal skills
- Self-management
- Basic Accounting skills
Work Hours: 8
Experience in Months: 12
Level of Education: bachelor degree
Job application procedure
Interested in applying for this job? Click here to submit your application now.
Interested applicants should submit their Application, CV, certified ID copy, qualifications to:
Human Resource Manager,
Lancet Laboratories Uganda Limited,
Pox 36335, Kampala.Or Hand deliver:
Lancet Head Quarters,
North Park Plaza,
Bweyogerere,
Opposite Uganda National Bureau of Standard (UNBS).
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