Summary
Date Posted: Thursday, May 16 2024, Base Salary: Not Disclosed

JOB DETAILS:

DEPARTMENT: OPERATIONS.
DUTY STATION: HEAD OFFICE.

JOB PURPOSE.
To provide leadership to banking operations in-country to ensure operational excellence across the business, process, and financial efficiencies and a robust control environment.

KEY DUTIES AND RESPONSIBILITIES.
• Participate in the Management Committees to formulate the bank’s strategy and direction and implement the target operating model for Operations across the Bank.
• Provide leadership to country Operations teams to facilitate the achievement of strategic objectives.
• Manage the design and implementation of programmes that establish a fit-for-growth Operations control framework.
• Develop, enhance, and update organizational processes and infrastructure to be able to deliver operational excellence and ensure simple, quick, accurate, consistent processing and service delivery across the business.
• Maintain close oversight of the development and administration of Operations policies, procedures, and standards.
• Plan, execute, and finalize assigned projects according to strict deadlines and within budget. This includes acquiring resources and coordinating the efforts of team members to deliver projects within plan, as well as defining project objectives and overseeing quality control throughout the project life cycle, standardizing structures, processes, and operations across the Bank.
• Ensure ongoing adherence to regulatory, internal policy and process standards across the bank, use influence to facilitate precise execution and a culture of discipline.
• Identify and manage underlying operational risks, oversee the updating of the bank’s procedure manuals and book of authorized signatures.
• Monitor & implement backup plans, implement business continuity and disaster recovery plans, encourage risk awareness by providing ongoing face-to-face training and mentoring where appropriate, stay abreast of upcoming regulatory changes to be able to minimize the impact thereof on Operations in-country, drive processes to identify trends and future risk areas.
• Maintain close oversight of branch operations (e.g. how cashiers are operating, how branch Back Office is operating, etc.) and ensure branch controls are in place and working optimally across the Branches.
• Manage the cash depot (CCD) and ensure 100% compliance with Central Bank and internal policy requirements, maintain oversight of account opening processes in the branches in line with internal processes and regulatory directives (e.g. KYC and AML)
• Maintain oversight of the operational processing of all cards and associated controls, provide leadership and strategy to support any digital channel offered to customers in terms of transaction support, queries, and advice to branches.
• Manage the reconciliations of card accounts (own and other banks’ ATMs plus pre-paid cards), ensure systems are fit- for- purpose in terms of scalability and accessibility.
• Support Treasury Front Office/dealers to process and confirm deals (Money market and Forex) within deadlines.
• Ensure deals are within counterparty limits and that settlement instructions are correct as maintained in the system (compare deals initiated with deals processed)
• Manage disbursements of loans in the system within agreed SLA timeframes, and ensure loans are correctly updated.
• Manage SWIFT and RTGS (Real Time Gross Settlement) and ensure compliance with Central Bank directives and relevant regulations.
• Oversee the processing of cheques, EFTs, direct debits, standing orders, debit orders and salaries, ensure all processing is accurate and timely and that agreed to clear house rules and timelines have been adhered to.
• Ensure e-channels and agency banking platforms are running efficiently, manage transactions from these channels ensuring reconciliations are properly done and updates made real time and ensure Bank agents are properly serviced.
• Work closely with the different functions to prepare quarterly board packs, including forecasts for the next quarter.
• Provide periodic reporting of management information for Operations exceptions management and escalations.
• Develop, review, forecast, deploy, manage, and track country budget for Operations, establish, track, and report on performance objectives and take corrective action where appropriate
• Engage with vendors on compliance to SLAs and potential improvements, and ensure the bank has an SLA with each vendor.
• Liaise with the Central Bank as the custodian of a number of the function’s processes, provide ongoing updates, and engage around changes, challenges, and improvements.
• Work closely with the Banker’s Association around clearing challenges, to provide updates and schedule quarterly meetings on how the function can improve.

SKILLS & COMPETENCIES.
• Ability to develop business continuity and recovery plans to protect business operations in the event of major crises that could result in huge losses.
• Ability to collaborate with key stakeholders to develop best practices for successful banking operations.
• Ability to meet tight deadlines. Demonstrate the required skill to perform detailed work accurately and promptly too.
• Flexibility to react effectively to unforeseen circumstances.
• Strategic Thinking and Decision-Making Skills
• Strong leadership skills to inspire and motivate a team.

ACADEMIC AND PROFESSIONAL REQUIREMENTS.
• Minimum of a bachelor’s degree in business or any other related field.
• A master’s in a business-related discipline, and professional qualifications such as CPA or ACCA are added advantages.
• Minimum 10 years’ experience in banking Operations in a regulated financial institution, 5 must be in a supervisory role specifically Operations management.

Work Hours: 8

Experience in Months: 120

Level of Education: Bachelor Degree

Job application procedure

Kindly send your cover letter and up-to-date CV to hr@eximbank-ug.com  with the subject: JOB APPLICATION: HEAD OF OPERATIONS by close of business, Thursday 23rd May 2024.

Only candidates who meet the minimum requirements shall be contacted.


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