Summary
Date Posted: Sunday, October 15 2023, Base Salary: Not Disclosed

JOB DETAILS:
JOB PURPOSE: Reporting to Head of Central Operations, the role holder is responsible for delivering and maintaining quality customer data to support the Bank’s digital strategy and Business growth as well as mitigate the risks of financial loss that may be a result of failure to identify errors timely.

LOCATION: Kampala

KEY ACCOUNTABILITIES:
• Develop, implement, and enforce policies, processes, and procedures, to facilitate timely and accurate capturing, amendment and verification of customer account and transaction data.
• Oversee the account management process i.e., from account opening to closure, to ensure that it’s done timely and accurately.
• Identify process gaps in data management process and implement system enhancements for the gaps.
• Investigate and clear queries in a timely manner, provide update and escalations of queries internally and externally, keeping stakeholders informed of any issues or difficulties.
• Champion projects to cleanup customer data by proactively identifying the unclean data and liaising with the business units to develop mechanisms to facilitate clean up.
• Foster timely and accurate verification of transaction data and escalate any incidents timely for corrective actions.
• Introduce & maintain service standards that are measurable.
• Champion adherence to policies, processes, procedures as per documented operating standards including compliance with AML/CFT and KYC guidelines to mitigate frauds and operational losses.
• Put in place and enforce measures to ensure Customer data confidentiality and availability.
• Review service reports for the processing and clearing unit to detect service failures and enforce corrective measures.
• Effectively manage service providers to ensure that they deliver as per their contracts and their timelines and validation of invoices.
• Manage, mentor, and conduct training to motivate and develop staff as well as fostering a team approach by actively building strong working relationships within the unit as well as identification of training needs.
• Prepare and submit reports to the Head of Central Operations on operational issues, opportunities and development plans and achievements within agreed timescales.

QUALIFICATIONS, EXPERIENCE and COMPETENCIES REQUIRED:
• Bachelor’s degree in any field.
• Atleast 5 years working experience in Banking Operations.
• Training in various areas of Operations: – i.e., Fraud Prevention, KYC, CFT & AML, Operation Risk control & Compliance.
• Demonstrate a high degree of accuracy, attention todetail, quality and deadlines.
• Thorough understanding of Bank procedures, policies and regulatory AML/KYC requirements.
• Strong analytical abilities to resolve complex external customer complains/ queries.
• Ability to complete work assignments independently, set objectives to reach desired results, and assist in creating new policies and procedures to ensure continued department compliance is required.
• Ability to supervise, train staff, including organizing, prioritizing, and scheduling work assignments and interact with all levels of staff.
• The ability to communicate information and ideas in a clear and concise manner appropriate for the audience in order to explain, persuade, convince and influence others to achieve the desired outcomes.
• The ability to identify and engage with all the key stake holders in the organization.
• Ability to determine appropriate measures in order to achieve set goals and objectives, prioritization and coordination of measures, and control of activities to ensure desired outcomes.
• General awareness of risk management practices.
• High level of integrity and ethical standards.
• Excellent interpersonal skills.
• Decision Making abilities.
• Good communication skills.
• Exceptionally organised.
• Adopting Practical Approaches.
• High levels of accuracy and speed.


Work Hours: 8

Experience in Months: 60

Level of Education: Bachelor Degree

Job application procedure
If you believe you meet the requirements as noted above, please forward your application with a detailed CV including present position and copies of relevant professional/academic certificates (University Transcript, O & A level), by close of business on Tuesday 24th October 2023 to the email address indicated below.
Vacanciesbank@dfcugroup.com 



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