Summary
Date Posted: Tuesday, May 21 2024, Base Salary: Not Disclosed

JOB DETAILS:
Job Summary:
The Transport Analyst will be reporting to the System Analyst, supporting the attainment of our client’s strategy by handling all duties and responsibilities included.

DUTIES & RESPONSIBILITIES:
Data Mining
• Acquiring raw data from tracking systems.
• Interacting with clients to verify report needs.
Data Analysis
• Inspecting and identifying data errors.
• Transforming data.
• Operate a 24/7 help desk ticketing system, logging all customer issues.
• Modelling tables, roots, graphs and trends.
• Cleaning and correcting errors.

Customer Service
• Proactively check that all fault alerts are up to date and customers are receiving them.
• Make a fault-alerting schedule.
• Set spot checks.
• Schedule updates & test monthly.
• Geo-fence all border districts and create entry alerts
• Schedule border district entry alerts.
• Save & geo-fence POIs of client site in wiatag accounts, for CSO directions, to reduce MTTR.
• Schedule preventive maintenance for customers with FLS & Dashcam.
• Test Email/SMS/ WA alerts once a month, to ensure they work.

Report Presentation.
• Data visualization.
• Making reports in word, Power point and excel, power -BI
• Prepare analyzed report

Reporting System Errors.
• Analyzing the last valid point for all fleet on the tracking systems.
• Prepare Monthly Data analyst report.
• Fuel reporting
• Checking that units and sensors are constantly reporting in real time.

Other responsibilities
• Manage and enforce company customer service policy.
• Enforce Incident Management Process and Problem Management Process
• Managing driver database
• Routine Odometer synchronization
• Analyzing fuel drops.
• KYC – Know Your Customer to understand their needs so to customize client account appropriately.
• After Sales Services & Customer Service.
• Repeat Sales, Upsells & Cross sells.
• User Training & Troubleshooting.
• Any other duties as assigned to you by the supervisor and or top Management.

EXPERIENCE AND QUALIFICATIONS:
Mandatory Requirements
• Degree in Transport and Logistics Management
Technology Skills
• Programming languages such as Python, SQL, and R
• Data mining
• Microsoft Excel
• Knowledge of data visualization tools
• Google Analytics
• Knowledge of artificial intelligence for analytics
• Power -BI
• Data modeling
• Extraction, transformation, and loading

Added Advantage
• Math (statistics and probability)
• Problem solving and troubleshooting.
• Pattern and trend identification.
• Data mining and data QA.
• Microsoft Excel.
• Good communication Skills
• Good attitude
• Good customer care
• Attention to Detail



Job Experience: No Requirements

Work Hours: 8

Experience in Months:

Level of Education: Bachelor Degree

Job application procedure

Interested and qualified, Click here to apply.


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