Vacancy title:
Customer Relations Officer

[Type: FULL_TIME, Industry: Information Technology, Category: Sales & Retail]

Jobs at:
iGourd Technology

Deadline of this Job:
Sunday, November 30 2025

Duty Station:
kampala | Kampala | Uganda

Summary
Date Posted: Monday, November 24 2025, Base Salary: Not Disclosed

Similar Jobs in Uganda
Learn more about iGourd Technology
iGourd Technology jobs in Uganda

JOB DETAILS:

Key Duties and Responsibilities:

• Establish and maintain positive relationships with existing clients.
• Provide prompt, efficient, and satisfactory responses to customer inquiries.
• Identify opportunities for improving the customer experience and provide feedback to relevant teams and departments.
• Analyse customer data to identify patterns and insights; and leverage this information to enhance customer relationship management strategies.
• Collaborate with other departments (marketing, sales, logistics, and product development) to optimise the existing customer experience journey.
• Manage customer interactions, inquiries and complaints across various channels, including email, phone, and social media.
• Support successful customer retention initiatives, such as customised marketing campaigns and loyalty programs.
• Monitor customer feedback regularly and identify areas of improvement in our products and services.
• Stay updated about industry trends and CRM best practices to ensure our processes and procedures are optimised.

Qualifications, Skills & Experience:

• A bachelor's degree in marketing, business administration, communication, customer relationship management or in a relevant field,
• 2+ years of experience in a customer-facing role.
• Successful record of developing and implementing customer relations strategies.
• Strong problem-solving abilities with time management skills.
• Persuasive communication and interpersonal skills to collaborate effectively with internal teams like marketing and product development and integrate customer feedback into the company's strategies and initiatives.
• A customer-centric attitude to handle challenging client situations.
• Proficiency in CRM software, Soft skills such as patience, adaptability, and empathy.

Work Hours: 8

Experience in Months: 24

Level of Education: bachelor degree

Job application procedure
Interested in applying for this job? Click here to submit your application now.

send your cv

All Jobs | QUICK ALERT SUBSCRIPTION