Summary
Date Posted: Thursday, October 24 2024, Base Salary: Not Disclosed

JOB DETAILS:
Job Purpose
Responsible for provisioning of new Corporate Postpaid and Prepaid customers, and handle their requests onto the Network within agreed response time in order to achieve Customer satisfaction

Activities
Activation of Subscriber Numbers Both Postpaid and Prepaid
• Activate subscriber numbers in accordance with Company policy and Revenue Assurance guidelines.
• Prepare files for batch loading and activation whenever required.
• Continuously check transactions done and reconcile with the billing system and HLR to ensure accuracy and consistency to avoid revenue leakage.
Process - Compliance to internal audit policies
• Timely provisioning of services within TAT
• Closure of internal & process audit observations
• UAT process re-engineering.
• Escalate customer queries that cannot be solved on 1st contact to the appropriate department in
• accordance with the escalation process.
Customer Satisfaction Score
• Ensure 100% of all postpaid/Prepaid provisioning within SLA
• Provisioning & Billing complaints handled within SLA
• Handle and resolve escalated queries on provisioning process from internal and external customers within SLA.
• Real time response to customer/CAMs after provisioning services, the Customer on the progress and solution.
Decision Level
• Prime: Final Decision Making authority, accountable to the Management
• Shared: Decisions reached jointly with peers on a collective basis
• Contributory: Makes a major contribution to a decision or policy judgment reached by others
Dimensions Impact of position
Financial Dimensions
• Airtime batch loading.
Other Dimensions
• Improved CSAT scores
Impact on Customers Internal & External

Skills critical to the role
• High levels of integrity
• Strong analytical skills and problem solving skills
• Excellent understanding of corporate governance standards
• Should thrive in challenging situations
• Team work, flexibility and always go an extra mile
• Achieving Business Success
• Speed of execution
• Ability to train others
• Ability to work under minimal supervision
• Strong customer focus
• Excellent interpersonal skills
• Excellent analytical skills and computer skills with a bias on speed and accuracy (Excel, Access and word)
• Ability to work with large volumes of data

Educational Level
Must have
• Bachelor's degree in any business field or equivalent training in business or customer service management

Working Experience
• At least 3 years’ experience in Telecom Company and exposure to different CRM and Provisioning systems.
• Excellent analytical skills and computer skills with a bias on speed and accuracy (Excel, Access and word)
• Ability to use excel.

Work Hours: 8

Experience in Months: 36

Level of Education: Bachelor Degree

Job application procedure
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