Vacancy title:
Head Business Technology (HBT)

[Type: FULL_TIME, Industry: Computers, Category: Cleaning & Facilities]

Jobs at:
True North

Deadline of this Job:
Monday, April 14 2025

Duty Station:
kampala | Kampala | Uganda

Summary
Date Posted: Monday, March 31 2025, Base Salary: Not Disclosed

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JOB DETAILS:

Job Purpose

The Head of Business Technology reports to the Managing Director and will be based at Head office. He/ she will be responsible for the delivery of stable & reliable Tech services that support corporate strategy to ensure that Pride obtains competitive advantage. He/she will also be accountable for the effective and efficiently delivery of all technology projects, digital channels, research and innovation as well as efficient delivery of day-to-day ICT services and assuring the stability and health of the technology services and infrastructure  to enhance service delivery.

Responsibilities

Strategic Planning

 Develop and implement the bank’s technology vision and strategic plan.

 Align IT initiatives with business objectives to enhance operational efficiency.

 Collaborate with executive management to formulate long-term technology strategies.

 Draw and implement the BT operations plan for the Bank’s digital strategy.

 Lead business process mapping to identify the business drivers for the selection of technology solutions.

 Lead the technology innovation and business automation team in the drive to support the Bank transform into a modern digitized bank.

Leadership and Management

 Lead the ICT department to ensure effective delivery of technology services.

 Organize and control the planning, deployment, and maintenance of the Bank’s production technology platforms.

 Manage the planning, implementation, and maintenance of core systems.

 Ensure that all systems are secure, reliable, and compliant with regulatory standards.

 Oversee software upgrades, releases, patches, and disaster recovery plans.

 Supervise staff training, development, and performance management.

 Foster a culture of continuous improvement within the team.

Risk Management

 Identify potential risks associated with IT operations and develop mitigation strategies.

 Establish frameworks to mitigate Technology risks to the Bank and ensure risk management is mainstream in all Business technology operations.

 Ensure compliance with internal policies as well as local regulations regarding information security.

 Conduct regular audits to assess system vulnerabilities.

 Ensure speedy closure of ICT Audit findings

Vendor Management

 Develop a comprehensive strategy that aligns with the organization’s overall goals.

 Negotiating contracts that clearly outline expectations, deliverables, timelines, and pricing structures. Negotiate contracts with third-party vendors for technology services.

 Evaluate vendor performance to ensure service quality meets bank standards.

 Maintain relationships with key technology partners.

Budget Management

 Develop and manage the ICT budget in alignment with strategic goals.

 Monitor expenditures to ensure adherence to budgetary constraints.

 Prioritize Investments given that budget constraints often limit funding availability, selecting investments will provide the most significant return on investment (ROI) or align closely with strategic goals. This prioritization process should ensure that critical business initiatives receive funding first.

 Prepare Detailed Cost Analysis for each ICT budget line detailing value derived from the expenditure.

Stakeholder Engagement

 Communicate effectively with stakeholders regarding technology initiatives and changes.

 Ensure compliance with established ICT policies, procedures and statutory regulations and advise management on optimization of ICT resources in the Bank.

 Provide regular updates on project statuses to senior management.

 Develop a detailed communication plan that outlines how information will be shared with each stakeholder group.

Education, Training,

Skills & Experience

Minimum Academic Qualifications

 A master’s degree or equivalent in an ICT related field or Business Studies

 First degree in Computer Science/Engineering/Computer Management/Information Technology or relevant IT related Qualification

 Must possess professional IT qualification and training such as (ITIL), IT Security (CISA, CISM), Programme and Project Management certification (PMP, Prince 2), IT Networks (CCNP/MCSE).

 Should possess at least one IT governance certification such as CGEIT and COBIT or other equivalent qualifications.

 Should be a member of a Professional association such as ISACA or PMI in good standing.

 Have knowledge and relevant work experience of not less than ten (10) years, with at least five (5) years served in senior leadership in a related role in a financial institution.

 Should have advanced knowledge of related statutory IT compliance regulation

 Should be a member of a Professional association such as ISACA or PMI in good standing. Professional certifications in Technology governance such as ITIL, CGEIT, etc.

Experiences

 10 years’ experience in ICT Operations with at least 5 years in management role as Head of IT or Business Automation & Innovation in a busy corporate organization

 Proven track record of leading ICT Innovations and Business Automation

 Practical experience with new technologies and digital solutions such as AI, Machine Learning, Data Science, Robotics, etc.

 Proven ability to supervise a diverse team of ICT professionals.

 Proven experience in ICT Governance and ICT Risks Management

 Ability to develop ICT policies and frameworks.

 Ability to develop and elaborate ICT Strategy and plan.

 Proven experience in assessing core banking systems within financial institutions.

 Technical expertise in IT systems architecture relevant to core banking solutions.

 Proven experience in the business re-engineering process in the banking industry.

 Experience of coaching and mentoring team members

 Experience in managing the delivery of Infrastructure, ERP and software development projects; demonstrated success leading implementations,

integrations and operation in an IT role required.

Work Hours: 8

Experience in Months: 120

Level of Education: postgraduate degree

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