Number Management Executive job at True North Consult Ltd
Website :
7 Days Ago
Linkedid Twitter Share on facebook

Vacancy title:
Number Management Executive

[ Type: FULL TIME , Industry: Consulting , Category: Management ]

Jobs at:

True North Consult Ltd

Deadline of this Job:
Friday, November 15 2024 

Duty Station:
Within Uganda , Kampala, East Africa

Summary
Date Posted: Thursday, October 24 2024, Base Salary: Not Disclosed

Similar Jobs in Uganda
Learn more about True North Consult Ltd
True North Consult Ltd jobs in Uganda

JOB DETAILS:
Job Purpose
Responsible for ensuring churn and bulk provisioning are done as per process to avoid shortages of simcards in the market.

Responsibilities Activities (Detailed KPIs)
Provisioning & printing of bulk sims to be taken on the market
• Provide adequate packaged trading stocks of sim packs to support the trade and channels partners.
• Generate Sim data
• Tag sim serial to the mobile number and correct product
Ensure process compliance to internal audit policies
• Provision a clean sim to the market
• Closure of internal & process audit observations
• Follow up with technical teams e.g., IT / Networks, on implementation of identified process improvements e.g., automation of the Churn.
• Execute the churning process in a timely and accurate manner to avail adequate space on both the AUC & HLR for new SIM number allocation.
• UAT process re-engineering
Maintain agreed Customer Satisfaction Score
• Communication of pre churn numbers before execution to meet regulatory guidelines
• Timely provisioning of services within TAT
• 100% clean sims are availed in the market
• Resolve all queries related to churn and provisioning within desired timelines
• Avail Enterprise PABX /Toll free uploading, providing free MSISDN for company connections within agreed
• SLA
MIS Reporting
• Analyze Churn and bulk provisioning data and share results with stakeholders on numbers available for churn and provisioning
• Daily & Monthly report submissions on Churn and provisioning to relevant stakeholders.
• Golden Number reconciliation and Management
Decision Level
• Prime: Final Decision-Making authority, accountable to the Management
• Shared: Decisions reached jointly with peers on a collective basis
• Contributory: Makes a major contribution to a decision or policy judgment reached by others
Dimensions Impact of position
Financial Dimensions
• Availability of stock to be taken on the market
• Sim Data Generation and Airtime Activation & blocking of stolen stock
Other Dimensions
• Zero trade issues resulting from sim provisioning

Person Specification
• Attention to detail
• Stock planning, forecasting & management
• Multi-tasking skills – Ability to juggle multiple sensitive tasks
• Stakeholder management skills
• Excel skills (v-look up, if,), ability to work with large files
• Negotiation skills
• Analytical & problem solving/reconciliation skills
• Teamwork, flexibility and working odd hours
• Creative and self-driven when faced with obstacles to completion of an assigned task
• Ability to train others
• High levels of integrity

Educational Level
Must have
• Bachelor's degree in any business field or equivalent training in business or customer service management

Working Experience:
• 2 years’ experience in a customer service environment or other sections with a knowledge and exposure to different CRM and provisioning systems.
• Excellent analytical skills and computer skills with a bias on speed and accuracy (Excel, Access and word)
• Ability to use excel.

Work Hours: 8


Experience in Months: 24

Level of Education:
Bachelor Degree

Job application procedure
Interested in applying for this job? Click here to submit your application now.


All Jobs

QUICK ALERT SUBSCRIPTION

Job Info
Job Category: Management jobs in Uganda
Job Type: Full-time
Deadline of this Job: Friday, November 15 2024
Duty Station: Kampala
Posted: 24-10-2024
No of Jobs: 1
Start Publishing: 24-10-2024
Stop Publishing (Put date of 2030): 24-10-2071
Apply Now
Notification Board

Join a Focused Community on job search to uncover both advertised and non-advertised jobs that you may not be aware of. A jobs WhatsApp Group Community can ensure that you know the opportunities happening around you and a jobs Facebook Group Community provides an opportunity to discuss with employers who need to fill urgent position. Click the links to join. You can view previously sent Email Alerts here incase you missed them and Subscribe so that you never miss out.

Caution: Never Pay Money in a Recruitment Process.

Some smart scams can trick you into paying for Psychometric Tests.