Vacancy title:
Response Services Manager

[Type: FULL_TIME, Industry: Law, Public Safety, Corrections and Security, Category: Management]

Jobs at:
SGA Security Uganda Limited

Deadline of this Job:
Thursday, April 17 2025

Duty Station:
Plot 5, Myule Close Naguru Hill, P.O. Box 20097, Kampala, Uganda | Kampala | Kampala | Uganda

Summary
Date Posted: Monday, March 31 2025, Base Salary: Not Disclosed

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JOB DETAILS:

Company Profile:

• SGA Security Uganda Limited: One of the leading and most innovative organizations in the security industry, operating in Kampala, Uganda.

Position:

• Response Services Manager

Job Overview:

• The Response Services Manager leads and manages the response services team to ensure prompt, efficient, and professional security responses to emergencies.
• The role requires strong leadership, problem-solving abilities, and oversight of security operations to ensure compliance with safety standards, optimize client satisfaction, and align with business objectives.

Key Performance Areas:

1. Team Leadership: Lead and manage the security response team effectively.
2. Rapid Response: Ensure timely and effective emergency response deployment.
3. Operations Management: Oversee security operations, ensuring compliance with protocols.
4. Business Continuity: Develop and review emergency response plans for preparedness.
5. Incident Command: Lead decision-making and coordination during security incidents.
6. Client Relations: Build and maintain strong client relationships.
7. Financial Management: Manage budgets and resources efficiently.
8. Training & Performance: Ensure continuous training and performance evaluation.

Competencies:

• Experience & Personal Specifications:
  • Minimum of 3 years of experience in security or emergency response, with at least 1 year in a supervisory or managerial role.
  • Experience managing a security team in a fast-paced, emergency environment.
• Skills & Abilities:
  • Ability to lead and manage a security response team, ensuring operational effectiveness.
  • Ability to make quick, informed decisions during high-pressure security incidents.
  • Ability to coordinate and execute security operations while ensuring compliance with protocols.
  • Ability to build and maintain strong client relationships, ensuring satisfaction and trust.
  • Ability to develop and implement effective emergency response and business continuity plans.
  • Ability to assess risks and solve problems, mitigating security threats during operations.
  • Ability to manage budgets and resources, ensuring efficient use of financial and operational assets.
  • Ability to deliver training and development programs, enhancing team skills through drills and evaluations.
• Attributes:
  • Leadership & Management
  • Incident Command Expertise
  • Problem-Solving & Decision-Making
  • Communication Skills
  • Security Operations Knowledge
  • Financial Management
  • Customer Relationship Management
  • Logistics Coordination
  • Training & Development

Minimum Qualifications:

• Education: Diploma in Security Management, Law Enforcement, or a related field.
• Certifications: Relevant security certifications, incident management, and first aid.
• Age Requirement: Must be below 45 years of age.

Work Hours: 8

Experience in Months: 36

Level of Education: associate degree

Job application procedure
Interested in applying for this job? Click here to submit your application now.

• Interested candidates whose qualifications and experience match the requirements should send an application letter with a detailed CV and photocopies of academic credentials to:
  • The HR & Administration Manager, SGA Security
  • Address: Plot 5, Myule Close Naguru Hill, P.O. Box 20097, Kampala, Uganda
• Deadline: Not later than April 14, 2025

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