Vacancy title:
Trade Analyst / Customer Care Executive

[Type: FULL_TIME, Industry: Marketing, Sales and Service, Category: Customer Service]

Jobs at:
SGS

Deadline of this Job:
Saturday, April 19 2025

Duty Station:
Kololo | Kampala | Uganda

Summary
Date Posted: Monday, April 7 2025, Base Salary: Not Disclosed

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JOB DETAILS:

Job Description

• The incumbent shall be responsible for provision of assistance to the trade / customer in regard to the file process, inspection, certificate issuance and all other related documents.
• To ensure timely resolution of concerns received through phone, email, mail and personal visits.
• To promote and market other C&P activities to clients.

Main duties and responsibilities:

• Directly responsible for a specified set of importer accounts. Reviewing and executing tasks as the result of WIP reports SR-DSR, DSR_FDR etc.
• Coordination of operations of shipments under the PAU PVoC program.
• Customer visits for onboardings, training on portal customer exporter portal.
• Receives and addresses phone calls, emails, mails other documents and personal visits to clients.
• Monitor and follow up of COC activities for efficient delivery of service.
• Sends communication to affiliate offices in regards to information request, corrections/amendments, discrepancies and their proper recording in the operating system.
• Provide the trade with information about any modifications in customs regulations and TFS services.
• To provide efficient and effective customer service.
• Reports to the Operation manager any important and critical issues and provides suggested actions.
• Performs duties or other responsibilities which may be assigned by the Management which is outside the specified job scope.
• At all times, comply with SGS Operational Integrity rules, Code of Integrity and Professional Conduct.
• Actively attends and participates actively in team and company meetings/assemblies.
• Informs the Management of any violation of the code of ethics and commitment to integrity that occurs in the company’s premises.
• Adopt a safe behavior by exercising due regard for the health and safety of SGS employees in line with SGS policies and procedures.
• Adhere to all quality and safety requirements of the SGS management system.
• Any other duties assigned to you from time to time by Management.

Qualifications

• Bachelor’s Degree in a business-related discipline.
• Minimum of 5 years’ experience in the sales field, with a successful track record
• Fluent in English.
• Basic knowledge of foreign trade commerce(documentation, process).

Work Hours: 8

Experience in Months: 60

Level of Education: bachelor degree

Job application procedure

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