Senior Systems Engineer
2025-04-11T18:44:15+00:00
Q-Sourcing Limited trading
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FULL_TIME
kampala
Kampala
00256
Uganda
Engineering
Science & Engineering
2025-04-17T17:00:00+00:00
Uganda
8
The Senior Systems Engineer will play a critical role in ensuring the stability, security, and efficiency of our IT infrastructure, with a particular focus on supporting and managing both our Infrastructure and Unified Communications. This position requires a highly skilled and experienced professional capable of handling complex networking, security, and system administration tasks, as well as effectively managing vendor and stakeholder relationships.
Key Responsibilities
Asset Management & Procurement:
- Oversee the lifecycle management of IT assets, including hardware, software, and network infrastructure.
- Collaborate with procurement teams to ensure timely and cost-effective acquisition of IT assets and services.
- Maintain an up-to-date inventory of all IT assets and ensure compliance with organizational policies.
IT Policies & Implementations:
- Develop, implement, and maintain IT policies and procedures to ensure compliance with industry standards and regulations.
- Monitor and enforce adherence to IT policies across the organization.
- Regularly review and update policies to align with evolving technology and business needs.
Network & Endpoint Security:
- Oversee the security of the organization’s network, endpoints, and IT infrastructure.
- Implement and manage security solutions to protect against unauthorized access, data breaches, and other security threats.
- Conduct regular security audits and risk assessments, and take corrective actions as needed.
Onboarding & Off boarding:
- Manage the IT aspects of employee onboarding and off boarding processes, ensuring timely provisioning and de-provisioning of access and equipment.
- Collaborate with the People and Culture Department to streamline IT-related processes for new hires and exiting employees.
License & Access Management:
- Manage software licenses, ensuring compliance with vendor agreements and optimizing usage across the organization.
- Oversee access control management, ensuring that employees have the appropriate levels of access to systems and data.
Call Centre Management:
- Oversee the IT infrastructure supporting the organization's Voice Infrastructure - Call Centre Studio, ensuring optimal performance and uptime.
- Troubleshoot and resolve technical issues related to call center systems, including telephony, VoIP, and related applications.
- Manage and maintain call center software and hardware, including updates and configurations.
Requirements
Mandatory Requirements
Education: Bachelor’s degree in Information Technology, Computer Science, or a related field.
Experience:
- 5+ years’ experience in a similar Senior Systems Engineer role.
- 3+ years’ experience managing call centre technologies (VOIP) and systems.
- Strong knowledge of networking protocols, security principles, and system administration best practices.
- Proven experience in IT operations, including asset management, procurement, and security.
- Strong understanding of IT policies, network security, and access management.
- Excellent communication and leadership skills, with the ability to collaborate effectively across departments.
- Highly organized with a structured approach to managing multiple tasks and projects simultaneously.
- Detail-oriented, with a focus on accuracy and compliance.
Added Advantage: Certifications like CCNA, Security+, Voice, or relevant Microsoft certifications
Asset Management & Procurement: Oversee the lifecycle management of IT assets, including hardware, software, and network infrastructure. Collaborate with procurement teams to ensure timely and cost-effective acquisition of IT assets and services. Maintain an up-to-date inventory of all IT assets and ensure compliance with organizational policies. IT Policies & Implementations: Develop, implement, and maintain IT policies and procedures to ensure compliance with industry standards and regulations. Monitor and enforce adherence to IT policies across the organization. Regularly review and update policies to align with evolving technology and business needs. Network & Endpoint Security: Oversee the security of the organization’s network, endpoints, and IT infrastructure. Implement and manage security solutions to protect against unauthorized access, data breaches, and other security threats. Conduct regular security audits and risk assessments, and take corrective actions as needed. Onboarding & Off boarding: Manage the IT aspects of employee onboarding and off boarding processes, ensuring timely provisioning and de-provisioning of access and equipment. Collaborate with the People and Culture Department to streamline IT-related processes for new hires and exiting employees. License & Access Management: Manage software licenses, ensuring compliance with vendor agreements and optimizing usage across the organization. Oversee access control management, ensuring that employees have the appropriate levels of access to systems and data. Call Centre Management: Oversee the IT infrastructure supporting the organization's Voice Infrastructure - Call Centre Studio, ensuring optimal performance and uptime. Troubleshoot and resolve technical issues related to call center systems, including telephony, VoIP, and related applications. Manage and maintain call center software and hardware, including updates and configurations.
Education: Bachelor’s degree in Information Technology, Computer Science, or a related field.
JOB-67f962ffd8f0c
Vacancy title:
Senior Systems Engineer
[Type: FULL_TIME, Industry: Engineering, Category: Science & Engineering]
Jobs at:
Q-Sourcing Limited trading
Deadline of this Job:
Thursday, April 17 2025
Duty Station:
kampala | Kampala | Uganda
Summary
Date Posted: Friday, April 11 2025, Base Salary: Not Disclosed
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JOB DETAILS:
The Senior Systems Engineer will play a critical role in ensuring the stability, security, and efficiency of our IT infrastructure, with a particular focus on supporting and managing both our Infrastructure and Unified Communications. This position requires a highly skilled and experienced professional capable of handling complex networking, security, and system administration tasks, as well as effectively managing vendor and stakeholder relationships.
Key Responsibilities
Asset Management & Procurement:
- Oversee the lifecycle management of IT assets, including hardware, software, and network infrastructure.
- Collaborate with procurement teams to ensure timely and cost-effective acquisition of IT assets and services.
- Maintain an up-to-date inventory of all IT assets and ensure compliance with organizational policies.
IT Policies & Implementations:
- Develop, implement, and maintain IT policies and procedures to ensure compliance with industry standards and regulations.
- Monitor and enforce adherence to IT policies across the organization.
- Regularly review and update policies to align with evolving technology and business needs.
Network & Endpoint Security:
- Oversee the security of the organization’s network, endpoints, and IT infrastructure.
- Implement and manage security solutions to protect against unauthorized access, data breaches, and other security threats.
- Conduct regular security audits and risk assessments, and take corrective actions as needed.
Onboarding & Off boarding:
- Manage the IT aspects of employee onboarding and off boarding processes, ensuring timely provisioning and de-provisioning of access and equipment.
- Collaborate with the People and Culture Department to streamline IT-related processes for new hires and exiting employees.
License & Access Management:
- Manage software licenses, ensuring compliance with vendor agreements and optimizing usage across the organization.
- Oversee access control management, ensuring that employees have the appropriate levels of access to systems and data.
Call Centre Management:
- Oversee the IT infrastructure supporting the organization's Voice Infrastructure - Call Centre Studio, ensuring optimal performance and uptime.
- Troubleshoot and resolve technical issues related to call center systems, including telephony, VoIP, and related applications.
- Manage and maintain call center software and hardware, including updates and configurations.
Requirements
Mandatory Requirements
Education: Bachelor’s degree in Information Technology, Computer Science, or a related field.
Experience:
- 5+ years’ experience in a similar Senior Systems Engineer role.
- 3+ years’ experience managing call centre technologies (VOIP) and systems.
- Strong knowledge of networking protocols, security principles, and system administration best practices.
- Proven experience in IT operations, including asset management, procurement, and security.
- Strong understanding of IT policies, network security, and access management.
- Excellent communication and leadership skills, with the ability to collaborate effectively across departments.
- Highly organized with a structured approach to managing multiple tasks and projects simultaneously.
- Detail-oriented, with a focus on accuracy and compliance.
Added Advantage: Certifications like CCNA, Security+, Voice, or relevant Microsoft certifications
Work Hours: 8
Experience in Months: 60
Level of Education: bachelor degree
Job application procedure
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