Background

An Automations and System Admin role is to deliver a Business as usual experience for customers both remotely and onsite and assisting UNL staff as needed. Reporting to the Technical Director (TD) and offering assistance as directed for pre-sales activity and product testing as required.

Location of Work

The role can be based working from any agreed Office/Home Office and can mean attending client sites as required. The role can be primarily remote based.

Working Hours

Core work hours will be 37.5 hours per week, Monday to Friday (9:00 AM– 5:30 PM). Due to the nature of IT project work, there will be times when working early or late will be required. Overtime covering weekends and project works is an expectation of the role.

Required Experience & Skills

Ideal candidates will have:

• Strong experience in Microsoft 365 across all elements, specifically Entra ID, Exchange, InTune
• Knowledge of SharePoint, Defender, and PowerShell
• Good use of RMMorautomation platforms (essential)

Primary Duties & Responsibilities

1. Align with company values
2. Monitor and manage all backup services, resolve issues
3. Perform Periodic Scheduled System Restore (BCP) Drills- Restore whole environments in sandbox
4. Testing and evaluating new security or automation tools
5. Ongoing management and deployment of M365 central policy tools
6. Ongoing administration of RMM
7. Monitor & Administration of Patch Management
8. Monitor & resolve all security tools and incidents
9. Monitor & resolve Firewall/UTM solution and incidents
10. Monitor & resolve issues on Managed Wi-Fi solution
11. Monitor & resolve issues on networks as alerted
12. Work through to completion tickets in queues that are assigned
13. Liaise & manage 3rd party suppliers as required to satisfy Primary responsibilities
14. Liaise & manage all NOC/SOC tasks and tickets through to completion

Secondary Duties & Responsibilities

1. Onboarding– RMM Agents, Security Tools & Patch Management; Scheduled audits of RMM agents against AD/AAD computers
2. Maximize services offered by 3rd party suppliers
3. Ensure Pro Services Automation (Autotask) (PSA) time entries are completed in full each day (min 6.5 hours)
4. Ensure that PSA ticket entries are clear, concise and to UNL standards
5. Ensure PSA Accounts & Contacts are kept up to date as required
6. Maintain a professional response to customers
7. Maintain professional accreditations relevant to the role and business requirements
8. Create and develop SOP documentation for technical solutions
9. Assist & cross train other teams as required
10. Recommend improvements to existing processes or solutions; provide insights into emerging technology

Attitude & Approach

• Customer & Process focused but commercially aware
• Personable and approachable attitude
• Able to deal with pressure and responsibility with calmness and clarity
• Great relationship builder with positive disposition
• Driven by results and performing at the highest level
• Ability to take delegation and direction when needed
• Work with a team and add value to team members
• Comfortable & articulate in communicating at all levels

• Monitor and manage all backup services, resolve issues
• Perform Periodic Scheduled System Restore (BCP) Drills- Restore whole environments in sandbox
• Testing and evaluating new security or automation tools
• Ongoing management and deployment of M365 central policy tools
• Ongoing administration of RMM
• Monitor & Administration of Patch Management
• Monitor & resolve all security tools and incidents
• Monitor & resolve Firewall/UTM solution and incidents
• Monitor & resolve issues on Managed Wi-Fi solution
• Monitor & resolve issues on networks as alerted
• Work through to completion tickets in queues that are assigned
• Liaise & manage 3rd party suppliers as required to satisfy Primary responsibilities
• Liaise & manage all NOC/SOC tasks and tickets through to completion
• Onboarding– RMM Agents, Security Tools & Patch Management; Scheduled audits of RMM agents against AD/AAD computers
• Maximize services offered by 3rd party suppliers
• Ensure Pro Services Automation (Autotask) (PSA) time entries are completed in full each day (min 6.5 hours)
• Ensure that PSA ticket entries are clear, concise and to UNL standards
• Ensure PSA Accounts & Contacts are kept up to date as required
• Maintain a professional response to customers
• Maintain professional accreditations relevant to the role and business requirements
• Create and develop SOP documentation for technical solutions
• Assist & cross train other teams as required
• Recommend improvements to existing processes or solutions; provide insights into emerging technology

• Microsoft 365 (Entra ID, Exchange, InTune)
• SharePoint
• Defender
• PowerShell
• RMM or automation platforms

• Strong experience in Microsoft 365 across all elements, specifically Entra ID, Exchange, InTune
• Knowledge of SharePoint, Defender, and PowerShell
• Good use of RMM or automation platforms (essential)
• Professional accreditations relevant to the role and business requirements