Summary
Date Posted: Wednesday, October 11 2023, Base Salary: Not Disclosed

JOB DETAILS:
PURPOSE:
To help achieve the company’s objectives through proactive management of claims at an individual level and portfolio level, to manage costs, and to achieve a high level of customer satisfaction through a high level of claims management, resolution, and excellent customer service.

PRIMARY RESPONSIBILITIES:
• Continuous and critical analysis of all claims information and ensure any adverse factors are identified for corrective action.
• Supervise, train, mentor, and coach staff within the department to ensure they remain motivated.
• Approving all payable claims to insureds and service providers within the set standards of service.
• Setting performance standards/ benchmarks for all parties and ensuring and ensuring delivery under the service level agreements
• Developing, documenting, and executing claims strategies and procedures taking into account emerging trends, potential outcomes, recoveries, and any associated costs.
• Ensure reserves are correctly set and regularly reviewed to reflect the current position of the company’s liability.
• Preparing and presenting accurate and timely management reports and statutory returns.
• Identifying, appointing, and maintaining a team of efficient and competent service providers.
• Resolving customers’ complaints and disputes swiftly and fairly to guarantee customer satisfaction.
• Providing input to underwriters on review of potential or existing risks. Giving feedback on claims trends and their potential impact on the book.
• Liaising with company lawyers and management on matters of claims litigations
• To budget sufficient financial resources for the department, monitor and control the internal costs of running, and ensure that the department operates within the set budget.
• Drafting and making recommendations on insurance policy wordings in conjunction with other departments.

PERSON SPECIFICATIONS
Academic Qualifications
• Bachelor’s degree in Actuarial science, statistics, Business administration, or any related field.

Professional Qualifications
• A diploma in Insurance is required.

Experience
• Minimum of five (5) years’ relevant experience, two (2) of which at supervisory level.
• Knowledge and experience in statistical data analysis is an added advantage.

Essential Knowledge/Skills and Experience Required:
• Strategic thinker (E)
• Distinctive analytical skills (E)
• Superior negotiating skills (E)
• Excellent communication skills (E)
• Strong management and leadership skills (E)
• Relationship management (E)
• Excellent customer care (E)

Essential Behavioural Competencies:
• People management (E)
• Good coaching skills (E)
• Commercial awareness (E)
• Strong leadership skills (E)
• Outstanding cross-functional coordination ability (E)
• Ability to “constructively dissent” (E)
• Ability to build strong relationships across the organization (E)




Work Hours: 8

Experience in Months: 60

Level of Education: Bachelor Degree

Job application procedure

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