Summary
Date Posted: Monday, January 27 2025, Base Salary: Not Disclosed

JOB DETAILS:
Education and experience required.
• Degree in Business, Commerce, Finance, Insurance or other relevant qualification.
• Proven experience of not less than three (3) years in relationship management, sales or a related role in a commercial environment.
• Demonstrated success in meeting sales targets and business growth.
• CII Qualification or its equivalent is an added advantage. (Candidates without insurance qualifications should be able and willing to pursue further insurance training.)

Knowledge and skills (maximum of 6)
• Relationship management skills
• Insurance risk skills including knowledge of insurance products, policies and regulations.
• General corporate skills.
• Excellent communication, negotiation, sales and interpersonal skills.
• Ability to build and maintain strong relationships across diverse demographics.
• Proactive, results oriented and able to work independently.
• Good presentation skills, both oral and written.
• Proficient in MS Office and CRM software.

Competencies (maximum of 8)
• Deciding and initiating action.
• Learning and researching.
• Entrepreneurial and commercial thinking.
• Relating and networking.
• Adapting and responding to change.
• Persuading and influencing.
• Creative and innovative.

Overall job purpose:
• As a Senior Client Relationship Officer the responsibility will include building and maintaining strong relationships with clients, understanding their insurance needs, and providing them with tailored solutions.
• The goal is ensure client satisfaction, retention and growth through exceptional service and product knowledge.
• This is achieved particularly through quick risk decisions and managing consistency and quality of operational services.
• The primary objective is to maximize risk-adjusted portfolio contribution, and to grow the premium base of the Company.
• The job holder will be responsible for business development both with new and existing customers, where they are expected to increase “wallet share”.

Origination & Relationship Management -55%
• Identify prospects and convert in line with the Company’s risk appetite.
• Develop and maintain strong, long-term relationships with clients.
• Serve as the primary point of contact for clients, addressing their inquiries and concerns.
• Conduct regular meetings with clients to review their insurance needs and coverage.
• Effective use of the company’s system for managing a healthy pipeline and record client calls and discussions.
• Oversee the client on-boarding process and ensure thorough completion of documentation and other related processes.
• Key client calling and briefing on a regular basis for account maintenance and deal negotiation.
• Determine the products that are most effective in meeting customers’ needs and be able to sell these at short notice both reactively and proactively.
• Review and monitor client profitability to ensure no revenue leakages.
• Overall responsibility and accountable for the quality of the assigned acquired portfolio.
• Identify opportunities for cross-selling and up-selling insurance products and services.
• Collaborate with the Sales Team to develop and implement effective sales strategies.

Product and Business Management – 25%
• Research, create and follow up on target list for potential new business.
• Identify priority customers using the Customer Relationship Planning templates to assess their present and potential contribution.
• Conduct comprehensive assessment of clients’ insurance needs and provide clients with tailored insurance solutions that meet their specific requirements.
• Present and explain insurance products and services to clients in a clear and concise manner.
• Gather all the required information that is needed to prepare and assess insurance applications. Role holder will be expected to input certain key information, such as, judgmental information.
• Work with the Underwriters and Sales Teams to construct good proposals and applications.
• Ensure that all client information and documentation are accurate and up-to-date in the ERP System.
• Control the quality of the portfolio using available triggers and adherence to Risk Management guidelines and policies.
• Review past due premium reports to ensure that they are regularized.
• Review outstanding policy documentation to ensure discipline and quality in portfolio.
• Push for utilization of all company products and coordinate with the marketing and sales teams in ensuring high utilization of multiple insurance products.
• Assist clients with policy applications, renewals and claims processing.
• Monitor and manage policy renewals to ensure continuous coverage for clients.

Risk, Governance & Control -20%
• Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise-wide risk management framework and internal policies and Policy standards.
• Work with Underwriting, Claims and Sales Teams to ensure the signs of distressed accounts are managed on time to manage and avoid bad and fraudulent claims.
• Ensure that sales/premium reports are submitted on time in line with the company policies.
• Oversee the quality, processing and turnaround of insurance proposal/policy applications and ensure faster delivery. Work with the Underwriting team to respond to client queries.
• Identify, manage, and mitigate risks and risk events (incidents) relevant to the role.
• Deliver exceptional customer service and support to clients.
• Resolve client issues and complaints promptly and effectively.
• Strive to exceed client expectations and enhance client satisfaction.
• Stay informed about industry trends, regulatory changes and competitive products.
• Participate in industry events, networking opportunities and professional development activities.
• Coordinating with other teams to ensure that clients are well served.


Job Experience: No Requirements

Work Hours: 8

Experience in Months:

Level of Education: Bachelor Degree

Job application procedure

Interested and qualified, Click here to apply.


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